Harley-Davidson has announced a recall which will effect over 300,000 vehicles. PLEASE read this information. If you find you have a vehicle that may be included within this recall, or even if you are just not sure… PLEASE contact your nearest Harley-Davidson dealer for further information. Rememeber… this could be a serious concern if not corrected.
Good service experiences carry more weight than bad ones when Americans make future spending decisions, according to the survey. Consumers are likely to give a company repeat business after a good service experience (81 percent of respondents) than they are to sever ties with a company after having a poor experience (52 percent of respondents).
Alas, only about a third of Americans believe that companies have increased their efforts to provide quality customer service; 27 percent feel businesses have not changed their attitude toward customer service, and 28 percent say companies are actually paying less attention to good service than they were before.
“Many consumers say companies haven’t done enough to improve their approach to service in this economy, and yet it’s clear they’re willing to spend more with those that deliver excellent service,” says Jim Bush, executive vice president, World Service. This suggests “substantial growth opportunities” for businesses that get customer service right, he notes.
The findings were released today in the American Express Global Customer Service Barometer, a survey conducted in the United States and 11 other countries exploring attitudes and preferences toward customer service.
Even though nine in 10 Americans consider customer service important when deciding to do business with a company, not many of them trust businesses to acknowledge it. More than 75 percent of consumers don’t believe companies value their business enough to go the proverbial extra mile for it, according to the survey.
That’s too bad, because according to the study, customers are now more inclined to talk about a positive experience than complain about a negative one. That goes against popular thought that bad reviews travel faster than good ones. Three-quarters of the survey respondents said they are “very likely” to speak positively about a company after a good service experience, while 59 percent said they would probably speak negatively about a company after experiencing poor service.
Consumers indicated that they’re more forgiving of a bad experience if a company has earned their trust over time. Eighty-six percent said they’re willing to give a company a second chance if they’ve historically experienced great customer service with that business.
But companies who get it wrong will pay: Consumers expect something in return after a poor customer service experience beyond merely resolving the problem, according to the survey. Seventy percent of respondents say they want an apology or some form of reimbursement.
Information courtesy American Express and BusinessWire. Posted by Mary Slepicka
New Jersey Gov. Chris Christie signed a bill that would now allow the sale of motorcycles on Sunday. This will remove year old “blue laws” that had forbidden these sales in the past. To see the full story, click here…
http://www.nj.com/news/index.ssf/2011/03/gov_christie_signs_law_allowin.html
Then please be sure to come back and check out the rest of our site.
If you have any comments on this post, and others found here on our blog, please feel free to post your comments.
The IMBBA (International Master Bike Builders Association) has announced the names of the top 6 builders for its world cup event. Please see the link for the full story… http://www.motorcycleproductnews.com/Item/83581/imbba_announces_top_six_builders_for_world_cup_competition.aspx
Please visit the IMBBA web site as well. Get to know the names, faces and the builders that have shaped the industry in the past and will continue to do so well into the future.
Earlier this morning we placed a post on this blog page about Doug’s decision to offer a few of his personal bikes for sale. Within a few hours the calls started coming in, and we are proud to report that “Agnes” has already been SOLD! Thank you to everyone for visiting our site and for reading our blog page. We try very hard to place “real content” and “news” up here, not just filler and fluff kinds of stuff. Again, thank you to everyone… and look for “Agnes” out on the streets of New Jersey! Be sure to say “Hi” to Tom, her new owner. You won’t miss her!
Our local clients have asked that we come up with a way to assist them with emergency towing needs as well as transport needs when the weather is either rainy or cold. So… Creative Cycles has formed an alliance with C’s Motorcycle Transport. This is not some guy with an old open trailer or some car carrier. This is a real professional motorcycle transport company with years of experience. They only use enclosed trailers fitted with high quality wheel chocks and tie downs. These people will gladly transport your motorcycle to our shop, back to your home or anywhere else you may desire. C’s Motorcycle Transport can be reached directly by calling 732-272-4953. PUT THIS NUMBER IN YOUR WALLET… YOU NEVER KNOW WHEN YOU MIGHT NEED IT!
According to an Associated Press wire report, Harley-Davidson Inc.’s main ad agency of 30-plus years has dropped the motorcycle maker in favor of new business.
Ad agency Carmichael Lynch, a unit of Interpublic Group, said many factors went into the decision, including the fact that the Milwaukee-based motorcycle maker has slashed its marketing spending in recent years amid slumping sales.
Read More Here: http://www.motorcycleproductnews.com/Item/79052/ad_agency_drops_harley_after_three_decades.aspx
Doug Keim Creative Cycles had been featured in yet another Magazine. The November issue of Hot Bike Magazine will feature a Doug Keim Creative Cycles premier handcrafted pieces, trike ‘Roll-X’. The issue hits news stands on September 21st, 2010… so be sure to pick up a copy, we think you’ll it. For more on this handcrafted masterpiece, check out the BIKES section of our web site. You have to check out this one!!
The November issue of Hot Bike Magazine will feature one of our premier handcrafted pieces, trike ‘Roll-X’. The issue hits news stands on September 21st, 2010… so be sure to pick up a copy, we think you’ll it. For more on this handcrafted masterpiece, check out the BIKES section of our web site.
Smooth was featured in the January 2009 issue of American Iron Magazine. Click here and check it out!
