Harley-Davidson has announced a recall which will effect over 300,000 vehicles. PLEASE read this information. If you find you have a vehicle that may be included within this recall, or even if you are just not sure… PLEASE contact your nearest Harley-Davidson dealer for further information. Rememeber… this could be a serious concern if not corrected.
Good service experiences carry more weight than bad ones when Americans make future spending decisions, according to the survey. Consumers are likely to give a company repeat business after a good service experience (81 percent of respondents) than they are to sever ties with a company after having a poor experience (52 percent of respondents).
Alas, only about a third of Americans believe that companies have increased their efforts to provide quality customer service; 27 percent feel businesses have not changed their attitude toward customer service, and 28 percent say companies are actually paying less attention to good service than they were before.
“Many consumers say companies haven’t done enough to improve their approach to service in this economy, and yet it’s clear they’re willing to spend more with those that deliver excellent service,” says Jim Bush, executive vice president, World Service. This suggests “substantial growth opportunities” for businesses that get customer service right, he notes.
The findings were released today in the American Express Global Customer Service Barometer, a survey conducted in the United States and 11 other countries exploring attitudes and preferences toward customer service.
Even though nine in 10 Americans consider customer service important when deciding to do business with a company, not many of them trust businesses to acknowledge it. More than 75 percent of consumers don’t believe companies value their business enough to go the proverbial extra mile for it, according to the survey.
That’s too bad, because according to the study, customers are now more inclined to talk about a positive experience than complain about a negative one. That goes against popular thought that bad reviews travel faster than good ones. Three-quarters of the survey respondents said they are “very likely” to speak positively about a company after a good service experience, while 59 percent said they would probably speak negatively about a company after experiencing poor service.
Consumers indicated that they’re more forgiving of a bad experience if a company has earned their trust over time. Eighty-six percent said they’re willing to give a company a second chance if they’ve historically experienced great customer service with that business.
But companies who get it wrong will pay: Consumers expect something in return after a poor customer service experience beyond merely resolving the problem, according to the survey. Seventy percent of respondents say they want an apology or some form of reimbursement.
Information courtesy American Express and BusinessWire. Posted by Mary Slepicka
Attention all motorcyclists! This years National Ride to Work day is coming up really soon. So get that bike of yours serviced and ready to roll. Lets make a real statement this year.
Please see the link below for dates and further information. Be sure to come back to our site after your done!
The IMBBA (International Master Bike Builders Association) has announced the names of the top 6 builders for its world cup event. Please see the link for the full story… http://www.motorcycleproductnews.com/Item/83581/imbba_announces_top_six_builders_for_world_cup_competition.aspx
Please visit the IMBBA web site as well. Get to know the names, faces and the builders that have shaped the industry in the past and will continue to do so well into the future.
Earlier this morning we placed a post on this blog page about Doug’s decision to offer a few of his personal bikes for sale. Within a few hours the calls started coming in, and we are proud to report that “Agnes” has already been SOLD! Thank you to everyone for visiting our site and for reading our blog page. We try very hard to place “real content” and “news” up here, not just filler and fluff kinds of stuff. Again, thank you to everyone… and look for “Agnes” out on the streets of New Jersey! Be sure to say “Hi” to Tom, her new owner. You won’t miss her!
We are very excited, pleased and proud to announce the following information regarding the International Master Bike Builders Association and its “Hall of Fame”.
Please click on the direct link below or visit www.masterbikebuilders.com and check out the “News” page “Top Stories”…
http://www.masterbikebuilders.com/dougkeim.html
Wall, New Jersey – Doug Keim, already an IMBBA Certified Master Bike Builder Level II, today was officially announced as the IMBBA’s newest inductee into the IMBBA’s “Hall of Fame” “Doug’s life achievements has earned him a unanimous vote by the IMBBA Board of Directors”. said IMBBA President Jeff Starke. IMBBA’s Board of Directors, most of which are Master Bike Builder Level II and Hall of Fame recipients themselves, were pleased to announce this to the global community of motorcycle builders, riders and enthusiasts.
“IMBBA recognizes and awards Hall of Fame status based on life time achievement, “it’s not just cuz you build way cool bikes, or your a great guy/gal, but that you give back to the industry as much as it has rewarded you”, said IMBBA United States of AMerica Country Representative, Freddie Arnold.
Doug’s charity work with Pow/Mia Rolling Thunder and RAACE Foundation, along with many children’s charities and foundations are numerous and in keeping with IMBBA’s high standards. The IMBBA is excited to hear from Doug as to when he chooses to be inducted by an official ceremony of his date, time and location, an IMBBA tradition in honor to their accomplishments in and out of the motorcycle industry.
Doug has been an advocate of the IMBBA, and a supporter and a visionary for the standard of motorcycle judging and individual certifications and has contributed greatly to IMBBA’s success.
Welcome the newest IMBBA Hall of Fame inductee… Doug Keim !!!
Our second featured bike in RIDES Magazine. Check out the September 2010 issue. It features the Harley-Davidson Street Glide, known as ‘Bang Glide’, by Doug Keim Creative Cycles for Funk Master Flex. This is our second month in a row being featured in RIDES Magazine, and sharing the cover of both East Coast and West Coast issues. Now that is bad ass! Check it out!!
Want to see a really trick Harley Davidson Cross Bones? I’ll bet you have never seen another one like this one! I will also guarantee you that this one will get copied many times and by many people! You saw it here first… check out the pics!
